{"id":20566,"date":"2026-10-16T12:26:28","date_gmt":"2026-10-16T05:26:28","guid":{"rendered":"https:\/\/idebuku.id\/store\/?post_type=product&#038;p=20566"},"modified":"2026-10-16T12:32:39","modified_gmt":"2026-10-16T05:32:39","slug":"buku-saku-bank-respons-pelayanan-publik","status":"publish","type":"product","link":"https:\/\/idebuku.id\/store\/product\/buku-saku-bank-respons-pelayanan-publik\/","title":{"rendered":"Buku Saku Bank Respons Pelayanan Publik"},"content":{"rendered":"<p>Respons yang baik bukan sekadar kalimat yang sopan. Ia adalah bagian dari proses pelayanan, pengelolaan risiko, dan pembelajaran organisasi. Setiap tanggapan yang diberikan kepada masyarakat merupakan bagian dari proses pelayanan itu sendiri. Respons tidak hanya berfungsi untuk menjawab pesan, tetapi juga untuk menunjukkan bahwa organisasi mendengar, memahami, memeriksa, dan menindaklanjuti apa yang disampaikan oleh pengguna layanan. Respons profesional perlu dibangun di atas keseimbangan antara empati, ketepatan informasi, kehati-hatian, dan tindakan nyata. Organisasi perlu menunjukkan kepedulian terhadap pengalaman pengguna layanan tanpa terburu-buru menyimpulkan kesalahan, memberikan janji di luar kewenangan, atau menyampaikan informasi yang belum terverifikasi.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><strong>Ns. Aris Nur Ramdhani, S.Kep., M.HKes, CMLTH, CMM <\/strong><\/p>\n<p><strong>dr. Wakhidah Lilliana<\/strong><\/p>\n","protected":false},"featured_media":20567,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[15,570,584],"product_tag":[],"class_list":["post-20566","product","type-product","status-publish","has-post-thumbnail","product_cat-buku","product_cat-pendidikan","product_cat-umum","first","instock","product-type-external"],"_links":{"self":[{"href":"https:\/\/idebuku.id\/store\/wp-json\/wp\/v2\/product\/20566","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/idebuku.id\/store\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/idebuku.id\/store\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/idebuku.id\/store\/wp-json\/wp\/v2\/comments?post=20566"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/idebuku.id\/store\/wp-json\/wp\/v2\/media\/20567"}],"wp:attachment":[{"href":"https:\/\/idebuku.id\/store\/wp-json\/wp\/v2\/media?parent=20566"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/idebuku.id\/store\/wp-json\/wp\/v2\/product_brand?post=20566"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/idebuku.id\/store\/wp-json\/wp\/v2\/product_cat?post=20566"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/idebuku.id\/store\/wp-json\/wp\/v2\/product_tag?post=20566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}